Unable to connect with GPS COM port - ThinkPad Tablet 2

TITLE:
Unable to connect with GPS COM port - ThinkPad Tablet 2

SYMPTOM:
The GPS enabled software is unable to find a COM port in order to use the GPS data.

AFFECTED CONFIGURATIONS:
ThinkPad

AFFECTED SYSTEMS:
Tablet 2

OPERATING SYSTEMS:
Microsoft Windows 8

SOLUTION:
The ThinkPad Tablet 2 is a Microsoft Windows 8 only device and conforms to the new Microsoft standard of using sensors rather than COM ports for access to the GPS data. Therefore, newer Microsoft Windows 8 compatible software is needed in order to access the GPS data since older software cannot access the sensor device.

ADDITIONAL INFORMATION:
For more information, refer to the following URL:

http://msdn.microsoft.com/en-us/library/windows/hardware/gg463473.aspx

ThinkPad bluescreens when VGA/analog display is attached

TITLE:
ThinkPad bluescreens when VGA/analog display is attached

SYMPTOM:
When attaching an analog VGA display, either a monitor or projector, the system may experience a bluescreen error.

AFFECTED CONFIGURATIONS:
ThinkPad

AFFECTED SYSTEMS:

T430, T430i, T430s, T430, T530, T530i, W530

SYSTEM IS CONFIGURED WITH:
NVIDIA Optimus graphics

OPERATING SYSTEMS:
Microsoft Windows 7

LIMITATIONS:

SOLUTION:
The user should download and install the new Microsoft Windows 7 Optimus video drivers:

Microsoft Windows 7 64-bit:
http://support.lenovo.com/en_US/downloads/detail.page?DocID=DS029106
Microsoft Windows 7 32-bit:
http://support.lenovo.com/en_US/downloads/detail.page?DocID=DS029105

Troubleshooting bluescreens with Solid State Drives

TITLE:
Troubleshooting bluescreens with Solid State Drives

SYMPTOM:
A system equipped with a Solid State Drive (SSD) may crash and generate a bluescreen error. These may occur randomly and/or when going into or coming out of the Sleep/Standby power state mode.

AFFECTED CONFIGURATIONS:
ThinkPad

AFFECTED SYSTEMS:
All

SYSTEM IS CONFIGURED WITH:
Solid State Drive (SSD)

OPERATING SYSTEMS:
Microsoft Windows 7
Microsoft Windows Embedded Standard 7
Microsoft Windows 8
Microsoft Windows Vista
Microsoft Windows XP

SOLUTION:
Due to the date transfer speeds that SSDs are capable of, it is important to configure the system properly in order to avoid stability issues.

Set the SATA controller mode in BIOS to AHCI as instructed below:

- Enter BIOS by pressing F1 at the ThinkPad splash screen. You
  can also press Enter to bring up the Startup Interrupt Menu and then
  press F1.
- Select the CONFIG menu and then Serial ATA.
- Select AHCI for the SATA Controller Mode option.
- NOTE: The default setting for the SATA controller is AHCI. If
  the machine has been reloaded with the SATA controller set to
  compatibility mode, changing the controller mode may result in a
  bluescreen error during boot. Reloading the machine in AHCI mode may
  be necessary.
 Ensure that correct SATA driver for you system is installed as instructed
 below:

- Your machine came from the factory loaded with the correct SATA
   driver at the time the machine was built, but newer drivers may be
   released to add new features, stability, or to correct any issues
  found after the initial release. Depending upon how it was built, a
  custom image may have a driver that was released for an earlier
  machine or may simply use the default Windows driver. Either may
  cause stability problems.
- The latest supported SATA drivers for your machine can be found
   at the following URL:

  http://support.lenovo.com/en_US/research/hints-or-tips/detail.page?LegacyDocID=TPAD-MATRIX
   
 - Select your machine. The SATA drivers will be listed under the
    Storage category.
- NOTE: The SATA driver may be different depending upon operating
   system version and whether the operating system is 32 or 64 bit. The
   README file on the driver’s download page shows system requirements
  and installation instructions.
Update your SSD’s firmware as instructed below:

- While every effort is made to ensure trouble free operation, an
   issue may arise that requires the firmware of your SSD to be updated.
  The release of new operating systems, disk encryption software, and
  other events may require a firmware update to ensure compatibility
  and stable operation.
- A bootable CD that contains the current firmware for all Lenovo
  SSDs can be found at the following URL

      http://support.lenovo.com/en_US/detail.page?LegacyDocID=MIGR-69806.

      - The README file on the firmware download page shows system
requirements and installation instructions.

Keyboard keys get stuck or sticky due to inter-key cover

TITLE:
Keyboard keys get stuck or sticky due to inter-key cover

SYMPTOM:
When the keyboard’s inter-key cover is not fully closed, the keys may get stuck or sticky and become inoperable.

AFFECTED CONFIGURATIONS:
ThinkPad

AFFECTED SYSTEMS:
T431s
E431
E531

OPERATING SYSTEMS:

All Operating Systems

SOLUTION:
The user should fully close the inter-key cover by pushing towards the ClickPad. Between the “Ctrl” key and the “Windows” key and between “PrtSc”
key and the “Ctrl” key, there are indentions to assist in closing the cover.

When the cover is fully closed, it will be flush with the palm rest.

GOBI 4000 (EM7700) WWAN card is not supported under Microsoft Windows 7 with ThinkPad Helix

TITLE:

GOBI 4000 (EM7700) WWAN card is not supported under Microsoft Windows 7 with ThinkPad Helix

SYMPTOM:
The GOBI 4000 (EM7700) WWAN card shows as an unknown device in Device Manager.

AFFECTED CONFIGURATIONS:
ThinkPad

AFFECTED SYSTEMS:
ThinkPad Helix

SYSTEM IS CONFIGURED WITH:
GOBI 4000 (EM7700) WWAN card

OPERATING SYSTEMS:
Microsoft Windows 7

SOLUTION:
There is not an available driver for the GOBI 4000 (EM7700) WWAN card for Microsoft Windows 7. The card is only supported under Microsoft Windows 8.

Cracks to the Palmrest assembly on ThinkPad T520 and W520

TITLE:
Cracks to the Palmrest assembly on ThinkPad T520 and W520

SYMPTOM:
Some users may experience cracks to the Palmrest assembly of their ThinkPad
T520 or W520 systems as shown in the pictures below.

AFFECTED CONFIGURATIONS:
ThinkPad

AFFECTED SYSTEMS:
ThinkPad T520 (MT 4239, 4240, 4241, 4242, 4243, 4244, 4246) ThinkPad W520 (MT 4249, 4260, 4270, 4276, 4281, 4282, 4284)

OPERATING SYSTEMS:
All Operating Systems

SOLUTION:
Replace the existing Palmrest assembly with a new part using the following FRU substitutions:

FRU Palmrest ASM (no FPR, no CS) 04W6728
(replace with 04X3735)
FRU Palmrest ASM (no FPR, CS) 04W6729
(replace with 04X3736)
FRU Palmrest ASM (FPR, no CS) 04W6730
(replace with 04X3737)
FRU Palmrest ASM (FPR, CS)
04W6731 (replace with 04X3738)
FRU Palmrest ASM (FPR, no CS) for no SC 04W6732 (replace
with 04X3739)

Some ThinkPad Edge systems with Optimus graphics will not correctly detect the NVIDIA GeForce 710m video subsystem

TITLE:
Some ThinkPad Edge systems with Optimus graphics will not correctly detect the NVIDIA GeForce 710m video subsystem.

SYMPTOM:
Some Optimus enabled systems will only detect and install Intel Video drivers instead of both Intel and NVIDIA device driver.

AFFECTED CONFIGURATIONS:

ThinkPad

AFFECTED SYSTEMS:

E431 (6277xxx)
E531 (6885xxx)

OPERATING SYSTEMS:
Microsoft Windows 7
Microsoft Windows 8
SUSE Linux

LIMITATIONS:
The user will be unable to fully use the Graphics capabilities unless the NVIDIA driver is loaded.

SOLUTION:
Use provided workaround for any system displaying these symptoms.

WORKAROUND:
The user should follow the workaround steps below:

1. Power on and Press F1 key to enter the Setup menu.
2. Press F9 key to load the default and then press F10 key to save and
    exit.
3. Boot to Windows and confirm the NVIDIA device has appeared in Device
     Manager.
4. Install the NVIDIA driver.


ADDITIONAL INFORMATION:
The manufacturing tools were corrected to prevent this issue on future system production.

Heavy CPU load when using DisplayPort-with-Audio monitor via docking station

TITLE:
Heavy CPU load when using DisplayPort-with-Audio monitor with docking station

SYMPTOM:

The user will experience a heavy CPU load when using a DisplayPort-with-Audio monitor with the docking station. The CPU usage increases to approximately 50 percent according to Task Manager. The system performance becomes low.

AFFECTED CONFIGURATIONS:
ThinkPad

AFFECTED SYSTEMS:

T430

SYSTEM IS CONFIGURED WITH:
UMA (Intel graphics) models with an i5 or i3 CPU. Systems with an i7 CPU are not affected.

Dock station with USB 3.0 and EIZO monitor (FlexScan EV2416)

OPERATING SYSTEMS:
Microsoft Windows 7

SOLUTION:
None.

WORKAROUND:
Option 1: Disable the eSATA port via the BIOS Setup Utility.

Option 2: Use the DisplayPort on the system.

Option 3: Use the DVI port instead of the DisplayPort on the Dock.


ADDITIONAL INFORMATION:
Currently, the issue could only be reproduced with EIZO monitor (FlexScan EV2416). This issue does not occur with other monitors or with ThinkPad X230, T430, T530 and W530 systems.

Card Reader device displays Yellow mark in Device Manager

TITLE:
Card Reader device displays Yellow mark in Device Manager

SYMPTOM:
The Card Reader device displays a yellow mark in Device Manager. Multi cards will not function.

AFFECTED CONFIGURATIONS:
ThinkPad

AFFECTED SYSTEMS:
S431
S531
S3-S431
S5-S531

SYSTEM IS CONFIGURED WITH:
Realtek RTS5229 Card Reader controller

OPERATING SYSTEMS:
Microsoft Windows 8

SOLUTION:
The user should download the driver from the following URLs:

For ThinkPad S3-S431/S431:

http://support.lenovo.com/en_US/downloads/detail.page?DocID=DS035503

For ThinkPad S5-S531/S531:

http://support.lenovo.com/en_US/downloads/detail.page?DocID=DS035503

Recovery Partition size may be increased when the Recovery DVD is used to recover the system - ThinkPad Tablet 2

TITLE:
Recovery Partition size may be increased when the Recovery DVD is used to recover the system - ThinkPad Tablet 2

SYMPTOM:
The Recovery Partition size may increase to approximately 20GB if the system is recovered by the Recovery DVD. The user will experience this issue when they recover the system using RDVD and then check the partition size in the Disk Management.

AFFECTED CONFIGURATIONS:
ThinkPad

AFFECTED SYSTEMS:
ThinkPad Tablet 2

SYSTEM IS CONFIGURED WITH:
Recovery DVD

OPERATING SYSTEMS:
Microsoft Windows 8

SOLUTION:
The user should utilize the following Recovery USB key to recover the ThinkPad Tablet 2:

· For Microsoft Windows 8 32-bit 64GB English, use FRU
00EW534.
· For Microsoft Windows 8 32-bit 64GB Japanese, use FRU
00EW524.

WORKAROUND:
The user can increase the user disk space by removing the recovery partition space by creating the recovery drive from the recovery partition.
This can be performed by clicking on “Recovery” and then click on “Create a recovery drive” in the Control Panel.

NOTE: Be sure to check “Copy the recovery partition from the PC to the recovery disk” in the “Create a recovery drive” dialog window.

For detailed steps, refer the link below:

http://support.lenovo.com/en_US/downloads/detail.page?DocID=HT076024

ThinkPad Helix UltraPortable system with McAfee Endpoint Encryption software

TITLE:
ThinkPad Helix UltraPortable system with McAfee Endpoint Encryption software

SYMPTOM:
The McAfee Endpoint Encryption for PC’s (EEPC) 7.0 will not install or allow booting of the ThinkPad Helix.

AFFECTED CONFIGURATIONS:
ThinkPad

AFFECTED SYSTEMS:
ThinkPad Helix

SYSTEM IS CONFIGURED WITH:
McAfee Endpoint Encryption version 7.0, or later

OPERATING SYSTEMS:
Microsoft Windows 7
Microsoft Windows 8

SOLUTION:
McAfee and Lenovo have jointly tested the Helix platform using both the UEFI and Keyboard firmware (1.14) in conjunction with McAfee EEPC 7.0 Patch
1 HF 882104.

The results of our joint testing were positive and show the platform to be working correctly. McAfee recommends that Helix and EEPC users perform the firmware upgrades and obtain EEPC 7.0 Patch 1 HF 882104 or wait for EEPC
7.0 Patch 2 to be released.

WORKAROUND:
The user should obtain the latest BIOS and MPU firmware updates from Lenovo as well as latest EEPC patch from McAfee support.

System top cover becomes hot when used with USB 3.0 Dock - ThinkPad Helix

TITLE:

System top cover becomes hot when used with USB 3.0 Dock - ThinkPad Helix

SYMPTOM:
The system top cover will become hot if the LCD is closed when external monitors, mouse, and keyboard are attached to the USB 3.0 Dock.

AFFECTED CONFIGURATIONS:

ThinkPad

AFFECTED SYSTEMS:
Systems that have a USB 3.0 Dock attached

SYSTEM IS CONFIGURED WITH:
USB 3.0 Dock

OPERATING SYSTEMS:
Microsoft Windows 7
Microsoft Windows 8

SOLUTION:
If the Helix LCD is closed to allow for external display using the Lenovo USB 3.0 dock, the flap covering cooling fans should be left open to allow for adequate cooling.

Ultrabay device in the Ultrabase or the eSATA Port in the Mini Dock is not recognized – ThinkPad X230, X230 Tablet

TITLE:
Ultrabay device in the Ultrabase or the eSATA Port in the Mini Dock is not recognized – ThinkPad X230, X230 Tablet

SYMPTOM:
The Ultrabay device in the Ultrabase or the eSATA Port in the Mini Dock is not recognized when the Ultrabay (HDD/Optical) or the eSATA Port is disabled in the ThinkPad Setup menu.

AFFECTED CONFIGURATIONS:
ThinkPad

AFFECTED SYSTEMS:
X230
X230i
X230 Tablet
X230i Tablet

SYSTEM IS CONFIGURED WITH:
Ultrabase or Mini Dock

OPERATING SYSTEMS:
All Operating Systems

LIMITATIONS:
This is the design of the hardware to share one SATA line with the Ultrabay in the Ultrabase and the eSATA Port in the Mini Dock. Disabling the Ultrabay (HDD/Optical) or the eSATA Port option in the ThinkPad Setup menu disables the SATA line and then the Ultrabase Ultrabay device and the Mini Dock eSATA Port will not be recognized.

SOLUTION:
To use the Ultrabase Ultrabay device or the Mini Dock eSATA Port, both the Ultrabay (HDD/Optical) and the eSATA Port should be enabled in the ThinkPad Setup menu as instructed below.

1. Turn on the system.
2. While the message, "To interrupt normal startup, press Enter", is
displayed at the lower-left area or the lower-center of the screen,
press the F1 key. The ThinkPad Setup menu will be displayed.
3. Select Security.
4. Select I/O Port access.
5. Make sure both the Ultrabay (HDD/Optical) and the eSATA Port are
set to Enabled.
6. Save the change and start the system normally.

ThinkPad Fn-F6 keystroke feature comparison in Microsoft Windows 7 versus Windows 8

TITLE:
ThinkPad Fn-F6 keystroke feature comparison in Microsoft Windows 7 versus Windows 8

SYMPTOM:
In Microsoft Windows 8, the ThinkPad Fn-F6 keystroke will launch Lenovo Settings. In Microsoft Windows 7, the ThinkPad Fn-F6 keystroke will launch ThinkVantage Communication Utility.

AFFECTED CONFIGURATIONS:
ThinkPad

AFFECTED SYSTEMS:
Any Lenovo ThinkPad notebook with Microsoft Windows 7 and Windows 8

SYSTEM IS CONFIGURED WITH:
Properly installed and configured Lenovo provided operating specific utilities

OPERATING SYSTEMS:
Microsoft Windows 7
Microsoft Windows 8

LIMITATIONS:
The Fn-F6 keystroke launches separate Lenovo utilities depending on specific operating system installed.

SOLUTION:
None.

ADDITIONAL INFORMATION:
Lenovo does not have a comparable ThinkVantage Communication Utility for Microsoft Windows 8.

Lenovo USB 2.0 USB Ethernet adapter may not work

TITLE:
Lenovo USB 2.0 USB Ethernet adapter may not work

SYMPTOM:
The Lenovo USB 2.0 USB Ethernet adapter may not work when the adapter is attached to the system. This issue is caused by the adapter that has the incorrect Vendor ID (VID)/Product ID (PID). Then, the appropriate driver cannot be installed.

To verify whether the VID/PID is correct, refer to the Hardware ID under the Detail tab of the USB 2.0 Ethernet Adapter in Device Manager.

[Incorrect Hardware ID: VID_0B95&PID_772B]

For Microsoft Windows 7:

For Microsoft Windows 8:

In “Device Manager”, the device AX88772B may be listed as a “Yellow Bang”.


AFFECTED CONFIGURATIONS:

ThinkPad

AFFECTED SYSTEMS:

ThinkPad Helix
ThinkPad X1 Carbon

SYSTEM IS CONFIGURED WITH:

Lenovo USB 2.0 USB Ethernet Adapter (0A36322)

OPERATING SYSTEMS:

Microsoft Windows 7
Microsoft Windows 8

SOLUTION:

The following Lenovo USB 2.0 USB Ethernet adapter software will resolve the incorrect VID/PID of the adapter. The user should download the following versions, or higher, from the following URLs.

Lenovo USB 2.0 Ethernet Adapter Software for Windows 7 (32-bit, 64-bit), version 5.12.9.0(32-bit)/5.14.9.0(64-bit), Build ID: G6RD11WW:

http://download.lenovo.com/ibmdl/pub/pc/pccbbs/mobiles/g6rd11ww.exe

Lenovo USB 2.0 Ethernet Adapter Software for Windows 8 (32-bit, 64-bit), version 3.16.3.0, Build ID: G6RX07WW:

http://download.lenovo.com/ibmdl/pub/pc/pccbbs/mobiles/g6rx06ww.exe

[Correct Hardware ID: VID_17EF&PID_7203]

Broken micro-USB charging port - ThinkPad Tablet 2

TITLE:
Broken micro-USB charging port - ThinkPad Tablet 2

SYMPTOM:
The ThinkPad Tablet 2 system’s battery cannot be charged due to a broken micro-USB charging port. The rib inside the port may break if the user plugs in the micro-USB cable upside down.


AFFECTED CONFIGURATIONS:
ThinkPad

AFFECTED SYSTEMS:
Tablet 2 (3679)
Tablet 2 (3682)

OPERATING SYSTEMS:
All Operating Systems

SOLUTION:
Replace the micro-USB charging port with FRU number 04X0418 under the system’s warranty.

The Servicer should inform the user to pay more attention on future charging occurrences.

If the micro-USB cable is inserted correctly, the charging port should be fine.

Unexpected powering off or Wake from Standby mode conditions - ThinkPad X1 Carbon Touch

TITLE:
Unexpected powering off or Wake from Standby mode conditions - ThinkPad X1 Carbon Touch

SYMPTOM:
The system may power off unexpected on battery or AC adapter. This condition can be caused during opening or closing of the LCD panel or by pressing lightly on the left side of the LCD bezel with light force (1kg).
While pressing on the LCD bezel, the system may power off. To restart the system, it may require that the system battery be reset (bottom cover and reset hole) to allow the system to restart.

AFFECTED CONFIGURATIONS:
ThinkPad

AFFECTED SYSTEMS:
X1 Carbon
X1 Carbon Touch

OPERATING SYSTEMS:
All Operating Systems

SOLUTION:
X1 Carbon:

The camera cable, FRU 04W3906, is damaged and must be replaced with a new FRU. Ensure proper routing of the camera cable to prevent the cable from being routed over any area that is used for securing the rear cover with the LCD bezel.

X1 Carbon Touch:

The camera cable is internal to the LCD assembly. The Servicer should replace the LCD assembly with WWAN or WLAN LCD assembly.

The camera cable internal damage is shown below:

(Embedded image moved to file: pic08881.jpg)Description: Description:
Description: C:\Users\mobpe\Pictures\Jun19-photos\Pictures\P1010866.JPG

The correct cable routing for X1 Carbon is shown below:

1. The cable routing (left hand side cable routing portion when towards
    LCD module) needs attention for the locations with red circle as
    indicated in Photo 1. The cable needs to be fully inserted into the
    recess area. The cable is not allowed to climb on the rib/wall.

2. Inspect the eight red circles area on the LCD cover to ensure that
the cables are fully in the recess areas. Then, complete following the
HMM steps to assemble the system.
ADDITIONAL INFORMATION:

Camera Cable (FRU 04W3906)
Touch LCD Assembly (WWAN 04Y2060)
Touch LCD Assembly (WLAN only 04Y2061)

0190: Critical low battery error” message - ThinkPad Edge E431 and E531

TITLE:
“0190: Critical low battery error” message - ThinkPad Edge E431 and E531

SYMPTOM:
The system displays a "0190: Critical low battery error" message during boot even with normal battery capacity.

AFFECTED CONFIGURATIONS:
ThinkPad

AFFECTED SYSTEMS:
Edge E431
Edge E531

OPERATING SYSTEMS:
Microsoft Windows 7
Microsoft Windows 8

SOLUTION:
The user should update to BIOS version 1.14 or higher which is located on the Lenovo eSupport site at the following URL:

BIOS Update Utility:

http://support.lenovo.com/en_US/downloads/detail.page?DocID=DS035124

BIOS Update Bootable CD:

http://support.lenovo.com/en_US/downloads/detail.page?DocID=DS035125

Microsoft Windows 8 Touch and Pen calibration tool runs in Landscape mode only

TITLE:
Microsoft Windows 8 Touch and Pen calibration tool runs in Landscape mode only

SYMPTOM:
When the user launches the Touch and Pen calibration tool in the Portrait mode by selecting the Calibrate button for Touch or Pen input in the Control Panel table PC Settings applet on Microsoft Windows 8, the calibration screen is displayed in Landscape mode. This will result in part of the window not being visible and then the calibration cannot be completed.

AFFECTED CONFIGURATIONS:
ThinkPad

AFFECTED SYSTEMS:
ThinkPad Helix, X1 Helix, X1 Helix 3G
ThinkPad Tablet 2
ThinkPad Twist S230u

SYSTEM IS CONFIGURED WITH:
Touch panel
Stylus pen

OPERATING SYSTEMS:
Microsoft Windows 8

LIMITATIONS:
This is the design of Microsoft Windows 8.

The inbox calibration tool should not be used as the system should already be pre-calibrated for optimum performance.

SOLUTION:
The user should touch anywhere on the calibration screen multiple times until the calibration will complete eventually. Then, select “No” when a message to save the calibration data is displayed. The data is not saved.

WORKAROUND:
The user can change the display mode to Landscape prior to launching the calibration tool. The screen orientation can be changed by launching the Control Panel Display applet and selecting "Adjust resolution". Under Orientation, the user can switch between Portrait and Landscape.

ADDITIONAL INFORMATION:
Microsoft has provided the KB article at the following URL:

http://support.microsoft.com/kb/2865923

MPU firmware update – ThinkPad Helix

TITLE:
MPU firmware update – ThinkPad Helix

SYMPTOM:
The user may experience issues while the ThinkPad Helix is attached to the keyboard base.

The MPU update resolves the following symptoms:

1. The system fails to boot to the operating system while attached
to the Helix keyboard base.
2. A fan error is reported while booting.
3. The keyboard on the attached base does not operate correctly.
4. The TouchPad or TrackPoint does not operate correctly.

AFFECTED CONFIGURATIONS:
ThinkPad

AFFECTED SYSTEMS:
Helix

SYSTEM IS CONFIGURED WITH:
ThinkPad Helix with keyboard base

OPERATING SYSTEMS:
Microsoft Windows 8

SOLUTION:
The user should update the MPU firmware on the base from the following URL:

http://support.lenovo.com/en_US/downloads/detail.page?DocID=DS035554

90W Ultraslim AC/DC Combo Adapter DC Input Cable/Module failures

TITLE:

90W Ultraslim AC/DC Combo Adapter DC Input Cable/Module failures

SYMPTOM:
The 90W Ultraslim AC/DC Combo Adapter will not charge the ThinkPad in DC mode use. Replacing the Cigarette Lighter Adapter (CLA) fuse does not resolve the issue.

AFFECTED CONFIGURATIONS:
ThinkPad

SYSTEM IS CONFIGURED WITH:
ThinkPad with 90W Ultraslim AC/DC Combo Adapter (Option PN 41R4493), used in travel DC mode, with DC Input Module date code prior to “2013.20”.

DC Input Cable/Module Adapter (PN 41R4536, FRU 03X6251) with date code “2013.20” is shown below:


OPERATING SYSTEMS:
All Operating Systems

SOLUTION:
The user should replace the DC Input Cable/Module with the complete DC FRU Assembly (FRU 03X6271). Users should not mix and match their old DC components with the new DC replacement components.

Combo Adapter DC Input Cable/Module failures

TITLE:
Combo Adapter DC Input Cable/Module failures

SYMPTOM:
The 90W Ultraslim AC/DC Combo Adapter will not charge the ThinkPad in DC mode use. Replacing the Cigarette Lighter Adapter (CLA) fuse does not resolve the issue.

AFFECTED CONFIGURATIONS:
ThinkPad

SYSTEM IS CONFIGURED WITH:
ThinkPad with 90W Ultraslim AC/DC Combo Adapter (PN 41R4493), used in travel DC mode, with DC Input Module date code prior to “2013.20”.

DC Adapter (PN 41R4536, FRU 03X6251) with date code “2013.20” is shown
below:

OPERATING SYSTEMS:
All Operating Systems

SOLUTION:
The user should replace the DC Input Module with the complete DC FRU Assembly (FRU 03X6271).

Cisco Jabber Video for TelePresence and Lenovo ThinkPad

TITLE:
Cisco Jabber Video for TelePresence and Lenovo ThinkPad Notebooks

SYMPTOM:
When Jabber Video is used on Lenovo ThinkPad Notebooks, the outgoing or receiving video will produce an error upon connection as shown below.

This is due to an incorrect bandwidth setting within the Cisco Jabber application.

AFFECTED CONFIGURATIONS:
ThinkPad

AFFECTED SYSTEMS:
any Lenovo ThinkPad with Internal front-facing camera

SYSTEM IS CONFIGURED WITH:
Cisco Jabber Video for TelePresence version 4.6 or later

OPERATING SYSTEMS:
Microsoft Windows 7
Microsoft Windows 8

SOLUTION:
The user should change the default bandwidth settings within the Jabber application from the default of 1.30 Mb/s to 764 kb/s.
The default Jabber Video bandwidth is set to 1.30 Mb/s. This setting does not produce optimal results with this application.

ADDITIONAL INFORMATION:
This is due to an incorrect bandwidth setting within the Cisco Jabber application.

Helix Kensington lock bar issue

TITLE:

Helix Kensington lock bar issue

SYMPTOM:
The user may experience that the Kensington lock will fall out of the lock bar slot.

AFFECTED CONFIGURATIONS:
ThinkPad

AFFECTED SYSTEMS:
Helix (3697, 3698, 3700, 3701, 3702)

OPERATING SYSTEMS:
All Operating Systems

SOLUTION:
The user should order the Kensington Lock Bracket kit (FRU 04X3790).

Helix BIOS update will improve thermal performance - ThinkPad Helix

TITLE:

BIOS update will improve thermal performance – ThinkPad Helix

SYMPTOM:
The overall thermal performance of the system would be improved by updating the BIOS.

AFFECTED CONFIGURATIONS:
ThinkPad

AFFECTED SYSTEMS:
Helix

OPERATING SYSTEMS:
Microsoft Windows 8

SOLUTION:
The user should update the BIOS from the following URL:

http://support.lenovo.com/en_US/downloads/detail.page?DocID=DS034627

Left side of USB port cannot detect USB 2.0 device after IFFS resumes under DC mode

TITLE:
Left side of USB port cannot detect USB 2.0 device after IFFS resumes under DC mode.

SYMPTOM:
When the system enters the S3 (Sleep) power state under the DC mode, it will automatically enter into the IFFS mode after three hours. After the system resumes, the left side of the USB port cannot detect the USB 2.0 device.

AFFECTED CONFIGURATIONS:
ThinkPad

AFFECTED SYSTEMS:
S431
S3-S431

SYSTEM IS CONFIGURED WITH:
SSD or HDD and NGFF with an IFFS Hibernation partition

OPERATING SYSTEMS:
Microsoft Windows 7
Microsoft Windows 8

SOLUTION:
A future BIOS update will be released to resolve this issue.

WORKAROUND:
1. There is a reset hole in the D cover. Click this hole with a
thin/long material to reset the system.

(Embedded image moved to file: pic05762.jpg)

2. It is recommended to not enter the system into the S3 (Sleep)
power state over three hours without AC.

3. Disable IFFS in the BIOS Setup Menu (Configuration, Power, Intel
Rapid Start Technology, Disabled).

ADDITIONAL INFORMATION:
This is a BIOS defect.

How to increase the battery life - ThinkPad

TITLE:
How to increase the battery life - ThinkPad

SYMPTOM:
Instructions on how to increase the battery life on a ThinkPad system.

AFFECTED CONFIGURATIONS:
ThinkPad

AFFECTED SYSTEMS:
· Lenovo B480, B580
· Lenovo E49
· Lenovo V480, V480s, V490u, V580
Zhaoyang E49, Zhaoyang K29, Zhaoyang K49
Edge 11, Edge 13, Edge 14, Edge 15
Edge E10, Edge E30, Edge E40, Edge E50
Edge E120, Edge E125, Edge E130, Edge E135, Edge E220s
Edge E320, Edge E325, Edge E330, Edge E420, Edge E420s, Edge E425,
Edge E431, Edge E445
Edge E430, Edge E430c, Edge E435, Edge E520, Edge E525, Edge E530,
Edge E530c, Edge E535, Edge E531, Edge E545
Helix
L410, L412, L420, L421, L430, L510, L512, L520, L530
Reserve Edition X61
R51e, R52, R60, R60e, R61, R61e, R61i
R400, R500
SL300, SL400, SL400c, SL410, SL500, SL500c, SL510
S430, S431, S531
T43, T43p, T60, T60p, T61, T61p
T400, T400s, T410, T410i, T410s, T410si, T420, T420i, T420s, T420si
T430, T430i, T430s, T430si, T431s
T500, T510, T510i, T520, T520i, T530, T530i
W500, W510, W520, W530, W700, W700ds, W701, W701ds
X1, X1 Hybrid, X1 Carbon
X32, X40, X41, X41 Tablet
X60, X60s, X60 Tablet, X61, X61s, X61 Tablet
X100e, X120e, X121e, X130e, X131e
X200, X200s, X200 Tablet, X201, X201i, X201s, X201 Tablet
X220, X220i, X220 Tablet, X220i Tablet
X230, X230i, X230s, X230 Tablet, X230i Tablet, X300, X301
Z60m, Z60t, Z61e, Z61m, Z61p, Z61t OPERATING SYSTEMS:

Microsoft Windows XP
Microsoft Windows Vista
Microsoft Windows 7

SOLUTION:
A ThinkPad battery can be set up for maximum runtime (hours) or for maximum lifespan (years) before it must be replaced.

Optimizing for runtime (hours):

The normal default Lenovo Power Manager Battery Maintenance setting
keeps your battery fully charged. Lenovo Power Manager starts
charging when the battery drops below 96 percent and stops at 100
percent. The runtime on the battery depends on the Power Plan
settings chosen.

There are several predefined Power Plans which can be customized for
your needs or you can create your own. For the best runtimes, start
with the Maximum Battery Life Power Plan.

Optimizing for lifespan (years):

The main reasons that defeat battery longevity are age, the number of
charge cycles, the amount of time at full charge, and the high
temperature.

For maximum lifespan when rarely using the battery, set the Custom
charge thresholds to start charging at 40 percent capacity and stop
at 50 percent and keep the ThinkPad cool. The thresholds can be
adjusted in the Battery Maintenance settings of the Lenovo Power
Manager.

If you do use your battery frequently, set the start threshold at 85
percent and stop at 90 percent. This will still give a good lifespan
benefit over keeping it charged to 100 percent.

For some systems, the simplest way to optimize for battery lifespan
is to select Automatic in the Power Manager Battery Maintenance
settings and let it manage the battery charge thresholds.

Lenovo Solution Center refers to Deskband as "SimpleTap toolbar" in Settings

TITLE:
Lenovo Solution Center refers to Deskband as "SimpleTap toolbar" in Settings

SYMPTOM:
In the Lenovo Solution Center Setting page, the user can enable/disable the Deskband icon in the Windows taskbar. This is referred to as "Lenovo Solution Center" in the Windows taskbar. However, it is referred to as “SimpleTap toolbar” in the Setting page. This occurs on Lenovo Solution Center version 2.1 or earlier.

AFFECTED CONFIGURATIONS:
ThinkCentre
ThinkStation
ThinkPad
IdeaPad
IdeaCentre

AFFECTED SYSTEMS:
All

OPERATING SYSTEMS:
Microsoft Windows 7
Microsoft Windows 8

SOLUTION:
None.

ADDITIONAL INFORMATION:
This issue will be changed to align to the actual design with the release of Lenovo version 2.2.

LSC 2.0.013, 2.0.016, and up to and including 2.1.003 may display a false failure message when tested together in sequence with larger drive first and smaller drive second

TITLE:
Lenovo Solution Center (LSC) 2.0.013 and 2.0.014, 2.0.016, and up to and including 2.1.003 may display a false failure message when tested together in sequence with larger drive first and smaller drive second

SYMPTOM:
Lenovo Solution Center (LSC) 2.0.013, and 2.0.014 2.0.016, and up to and including 2.1.003 may display a false failure message an erroneous Result code when they are tested together in sequence with a larger drive first and a smaller drive second.Ttesting both drives more than one storage drive at once with a sequence of a large capacity drive first followed by and a smaller capacity drive second. will incorrectly cause a failure to be displayed along with a failure code. There is not an issue with the drives.

AFFECTED CONFIGURATIONS:
ThinkCentre
ThinkStation
ThinkPad

SYSTEM IS CONFIGURED WITH:
ThinkPad, ThinkCentre, and ThinkStation products using LSC 2.0.013, 2.0.014 , 2.0.016, and up to and including 2.1.003 Microsoft Windows XP, Windows 7, and Windows 8, with two different size drives. Large drive test sequence first and small drive second.


APPLIES TO:
Microsoft Windows 7
Microsoft Windows 8
Microsoft Windows XP

SOLUTION:
Solution 1: (downloading from the eSupport site):

A fixed version of LSC 2.2.001 will be available at the following URL:

http://www.lenovo.com/diags

NOTE: Users should ensure that LSC version 2.2.001, or greater, is available on the eSupport site. If not, users should use Solution 2 to upgrade to the fixed version of LSC.

Solution 2 (updating from an existing version of LSC):

Users that already have an earlier version of LSC on their system will automatically be prompted to upgrade to the latest version when LSC is launched.

When using the effected levels of LSC, an error may display when running drive diagnostics on both drives with the sequence of test being larger drive first and smaller drive second.

Perform the following to correctly test drive the operation:

· Run LSC Drive diagnostics on each drive separately, or
· Run the UEFI built in BIOS drive diagnostics by pressing F10 during
boot.

NOTE: If the first drive in the test sequence shows as the smaller drive and the second as the larger drive, the test will run correctly.

Results when tested correctly:

· No failure.
o Do not replace either drive.
· Failure occurs when performing a single test on each drive
separately, or when using the UEFI test, or when performing a multiple drive test with the correct sequence being small drive first and large drive second.
o Replace the failing drive.

NOTE: The next release of LSC will contain a solution for the false positive failure.

LIMITATIONS:
LSC 2.0.013 and 2.0.014 are the only levels of software that exhibits this false failure.

WORKAROUND:

Use UEFI diagnostics or test each drive separately using LSC drive diagnostics.

This Tip only applies if the user is running LSC version 2.0.013, 2.0.016, or up to and including 2.1.003.

When using the affected levels of LSC, an error may display when running more than one storage drive at once with a sequence of a large capacity drive first followed by a smaller capacity drive second.

Perform only one of the following to correctly test the drive operation:
· Run LSC Drive diagnostics on each drive separately.
· Run the UEFI built in BIOS drive diagnostics by pressing F10 during
boot.
. Run the Bootable UEFI diagnostic.
. Run the Bootable Linux diagnostic.

NOTE: If the first drive, in the test sequence, shows as the smaller drive and the second as the larger drive, the test will run correctly.

Results when tested correctly:

· No failure.
o Do not replace either drive.
· Failure occurs when performing a single test on each drive
separately, or when using the UEFI test, or when performing a multiple drive test with the correct sequence being the small drive first and large drive second.
o Replace the failing drive.

ThinkPad Tablet 2 and Helix Pen calibration procedure

TITLE:
ThinkPad Tablet 2 and Helix Pen calibration procedure

SYMPTOM:
This Tip contains the procedure for calibration or re-calibration of the ThinkPad Tablet 2 and Helix Pen input.

AFFECTED CONFIGURATIONS:

ThinkPad Tablet 2
ThinkPad Helix

AFFECTED SYSTEMS:
Thinkpad Tablet 2 and Helix with Pen input capability

SYSTEM IS CONFIGURED WITH:
ThinkPad Tablet 2 and Helix with Microsoft Windows 8

OPERATING SYSTEMS:
Microsoft Windows 8

SOLUTION:
To calibrate the ThinkPad Tablet 2 and Helix Pen input, perform the following steps:

1) Open Control Panel.
2) Open Tablet PC Settings.
3) Open Calibrate as shown in Figure 1 below.
4) Select Pen Input.
5) Using the Calibration screen, position the pen so the pen tip is directly over the indicated area as shown in Figures 2, 3, and 4 below.
6) Continue pen touches until all corners are met.
7) Save calibration data as indicated.

ADDITIONAL INFORMATION:

The tablet should be laid on a flat surface prior to calibration. The pen should be held as vertical as possible during calibration.

Once the Tablet is calibrated, there will be an offset when the pen approaches any edge of the Tablet 2.

For Helix, this requires that the display unit be detached from the keyboard base.

This is working as designed.

Battery drains quickly

TITLE:
Battery drains quickly

SYMPTOM:
The laptop is fully charged using the original charger. The power plan is set to power saver. No heavy usage and brightness is set to around 60 percent of the maximum brightness.


AFFECTED CONFIGURATIONS:
ThinkPad

AFFECTED SYSTEMS:
All

OPERATING SYSTEMS:
Microsoft Windows 7
Microsoft Windows 8

SOLUTION:
1. Download Microsoft Windows 7 Power Manager from the following
      http://support.lenovo.com/en_US/downloads/detail.page?DocID=DS014924
2. Install Lenovo Power Manager under Microsoft Windows 8 and it
will extract the files in the directory “C:\swtools\readyapps
\pwrmgrv”.
3. An error message will appear such as "Cannot install." Go to the
directory mentioned, right-click Setup (Setup.exe), click Properties,
click the Compatibility tab, check “Run this program in compatibility
mode for:”, and then select Microsoft Windows 7.
4. Click OK.
5. Restart the system.
6. After restart, right click on the Battery Bar and select Battery
Stretch.

NOTE: Users have to run the setup in Microsoft Windows 7 Compatibility Mode. This may not work and may crash or the UI may not open.

Firmware update for 2.5" Micron C400 series Solid State Drives to fix Bluescreens and system hangs - ThinkPad, ThinkCentre, ThinkStation

TITLE:
Firmware update for 2.5” Micron C400 series Solid State Drives to fix Bluescreens and system hangs – ThinkPad, ThinkCentre, ThinkStation

SYMPTOM:
ThinkPads Systems with Lenovo Branded Micron sourced C400 series 2.5” solid state drives (SSD) may experience Bluescreens, system hangs, crashes, or the drive may not be seen.

AFFECTED CONFIGURATIONS:
ThinkPad
ThinkCentre
ThinkStation

AFFECTED SYSTEMS:
Any ThinkPad or ThinkCentre with a 128GB or 256GB Micron C400 2.5” solid state drive, or ThinkStation with a 512GB Micron C400 2.5” solid state drive. These drives were shipped with some T430, T430s, T530, W530, X230, and X230 ThinkPad systems. These SSDs are also available as options.

SYSTEM IS CONFIGURED WITH:
A Lenovo branded Micron C400 128GB, or 256GB, or 512GB 2.5” solid state d rive. These drives can be identified as follows:

- The 128GB drive's label will show a P/N of MTFDDAK128MAM-1J1.
- The 256GB drive's label will show a P/N of MTFDDAK256MAM-1K12.
- The 512GB drive's label will show a P/N of MTFDDAK512MAM-1K1.

Below is an example of a Micron 256GB C400 drive label:

Description: cid:image002.png@01CE7362.81660860


APPLIES TO:
All Operating Systems

SOLUTION:
Update the drive's firmware to resolve these issues. A new firmware has been released that addresses these issues as well as some encryption compatibility problems. For the 128GB and 512GB drive, the new firmware is 070H. For the 256GB drive, the new firmware is 08TH.

There are two versions of this firmware: a bootable CD version and a Windows executable. Regardless of version, any existing hard drive password that was set up in BIOS needs to be removed. If running any full disk encryption software (e.g. Bitlocker, Endpoint Encryption, PGP, SafeGuard, etc.) use of the Windows based firmware updater requires that the drive be decrypted otherwise the firmware update will fail. For this reason, it is recommended that users with encrypted drives use the CD version to update their drive's firmware since no decryption is needed.
Although the firmware update makes no changes to the data on the drive, it is recommended that a backup be performed prior to any firmware update.

Unzip and run Lenovo_08TH_Win8_SSDFirmwareUpdater.exe. View and
accept the license agreement.
- There is a specific file depending upon whether you have a 128GB
or 256GB drive and whether running Microsoft Windows 7 or Windows 8.
- Before running the program, save and exit any running
applications.
- Run the appropriate firmware update program for your drive. Upon
completion, the machine will need to automatically shut down and
reboot to complete finish the update.

NOTES:

1) For either method used to update the firmware, when booting back
into Windows, the operating system may say that new hardware was
detected and a reboot is necessary to complete the installation.
This is normal behavior after update drive firmware.

2) If the drive failed diagnostics prior to updating the firmware, it
will likely continue to fail after the update. If the drive still
fails, it will be replaced under warranty. Please contact Lenovo
support for replacement.

External VGA noise - ThinkPad X230

TITLE:
External VGA noise - ThinkPad X230

SYMPTOM:
The external monitor will display　a flicker or a wavy screen when attached to the VGA port. The amount of signal noise (flicker or wavy screen) will depend on the type of device attached. This issue only occurs with VGA output. The digital output to a digital display (i.e. Mini DisplayPort,
DVI) is not affected.

The symptom is more visible when displaying the image in the attached file.
The failure will be seen easier from a slightly downward position.

AFFECTED CONFIGURATIONS:
ThinkPad

AFFECTED SYSTEMS:
X230

OPERATING SYSTEMS:

All Operating Systems

SOLUTION:
Replace with a new level Planar FRU:

(All Operating systems except Microsoft Windows 8 Professional and
Standard):

FRU Planar i5-3320M NV Y-AMT/Y-TPM (04X4501)
FRU Planar i5-3320M NV N-AMT/Y-TPM (04X4502)
FRU Planar i5-3320M NV Y-AMT/N-TPM (04X4503)
FRU Planar i5-3320M NV N-AMT/N-TPM (04X4504)

FRU Planar i5-3360M NV Y-AMT/Y-TPM (04X4505)
FRU Planar i5-3360M NV N-AMT/Y-TPM (04X4506)
FRU Planar i5-3360M NV Y-AMT/N-TPM (04X4507)
FRU Planar i5-3360M NV N-AMT/N-TPM (04X4508)

FRU Planar i5-3380M NV Y-AMT/Y-TPM (04X4509)
FRU Planar i5-3380M NV N-AMT/Y-TPM (04X4510)
FRU Planar i5-3380M NV Y-AMT/N-TPM (04X4511)
FRU Planar i5-3380M NV N-AMT/N-TPM (04X4512)

FRU Planar i7-3520M NV Y-AMT/Y-TPM (04X4513)
FRU Planar i7-3520M NV N-AMT/Y-TPM (04X4514)
FRU Planar i7-3520M NV Y-AMT/N-TPM (04X4515)
FRU Planar i7-3520M NV N-AMT/N-TPM (04X4516)

FRU Planar i7-3667U ULV Y-AMT/Y-TPM (04X4517)
FRU Planar i7-3667U ULV N-AMT/Y-TPM (04X4518)
FRU Planar i7-3667U ULV Y-AMT/N-TPM (04X4519)
FRU Planar i7-3667U ULV N-AMT/N-TPM (04X4520)

FRU Planar i3-2350M NV N-AMT/Y-TPM (04X4521)
FRU Planar i3-2350M NV N-AMT/N-TPM (04X4522)

FRU Planar i3-2365M NV N-AMT/Y-TPM (04X4523)
FRU Planar i3-2365M NV N-AMT/N-TPM (04X4524)

FRU Planar i3-2370M NV N-AMT/Y-TPM (04X4525)
FRU Planar i3-2370M NV N-AMT/N-TPM (04X4526)

FRU Planar i5-2430M NV N-AMT/Y-TPM (04X4527)
FRU Planar i5-2430M NV N-AMT/N-TPM (04X4528)

FRU Planar i5-3230M NV N-AMT/Y-TPM (04X4529)
FRU Planar i5-3230M NV N-AMT/N-TPM (04X4530)

FRU Planar i5-3210M NV N-AMT/Y-TPM (04X4531)
FRU Planar i5-3210M NV N-AMT/N-TPM (04X4532)

FRU Planar i3-3120M NV N-AMT/Y-TPM (04X4533)
FRU Planar i3-3120M NV N-AMT/N-TPM (04X4534)

FRU Planar i3-3110M NV N-AMT/Y-TPM (04X4535)
FRU Planar i3-3110M NV N-AMT/N-TPM (04X4536)

FRU Planar i3-3130M NV N-AMT/Y-TPM (04X4537)
FRU Planar i3-3130M NV N-AMT/N-TPM (04X4538)

FRU Planar Celeron877 ULV N-AMT/Y-TPM (04X4539)
FRU Planar Celeron877 ULV N-AMT/N-TPM (04X4540)

(Microsoft Windows 8 Professional):

FRU Planar i5-3320M NV Y-AMT/Y-TPM (04X4541)
FRU Planar i5-3320M NV N-AMT/Y-TPM (04X4542)
FRU Planar i5-3320M NV Y-AMT/N-TPM (04X4543)
FRU Planar i5-3320M NV N-AMT/N-TPM (04X4544)

FRU Planar i5-3360M NV Y-AMT/Y-TPM (04X4545)
FRU Planar i5-3360M NV N-AMT/Y-TPM (04X4546)
FRU Planar i5-3360M NV Y-AMT/N-TPM (04X4547)
FRU Planar i5-3360M NV N-AMT/N-TPM (04X4548)

FRU Planar i5-3380M NV Y-AMT/Y-TPM (04X4549)
FRU Planar i5-3380M NV N-AMT/Y-TPM (04X4550)
FRU Planar i5-3380M NV Y-AMT/N-TPM (04X4551)
FRU Planar i5-3380M NV N-AMT/N-TPM (04X4552)

FRU Planar i7-3520M NV Y-AMT/Y-TPM (04X4553)
FRU Planar i7-3520M NV N-AMT/Y-TPM (04X4554)
FRU Planar i7-3520M NV Y-AMT/N-TPM (04X4555)
FRU Planar i7-3520M NV N-AMT/N-TPM (04X4556)

FRU Planar i7-3667U ULV Y-AMT/Y-TPM (04X4557)
FRU Planar i7-3667U ULV N-AMT/Y-TPM (04X4558)
FRU Planar i7-3667U ULV Y-AMT/N-TPM (04X4559)
FRU Planar i7-3667U ULV N-AMT/N-TPM (04X4560)

FRU Planar i3-2365M NV N-AMT/Y-TPM (04X4561)
FRU Planar i3-2365M NV N-AMT/N-TPM (04X4562)

FRU Planar i5-2430M NV N-AMT/Y-TPM (04X4563)
FRU Planar i5-2430M NV N-AMT/N-TPM (04X4564)

FRU Planar i5-3230M NV N-AMT/Y-TPM (04X4565)
FRU Planar i5-3230M NV N-AMT/N-TPM (04X4566)

FRU Planar i5-3210M NV N-AMT/Y-TPM (04X4567)
FRU Planar i5-3210M NV N-AMT/N-TPM (04X4568)

FRU Planar i3-3120M NV N-AMT/Y-TPM (04X4569)
FRU Planar i3-3120M NV N-AMT/N-TPM (04X4570)

FRU Planar i3-3110M NV N-AMT/Y-TPM (04X4571)
FRU Planar i3-3110M NV N-AMT/N-TPM (04X4572)

FRU Planar i3-3130M NV N-AMT/Y-TPM (04X4573)
FRU Planar i3-3130M NV N-AMT/N-TPM (04X4574)

(Microsoft Windows 8 Standard):

FRU Planar i5-3320M NV Y-AMT/Y-TPM (04X4575)
FRU Planar i5-3320M NV N-AMT/Y-TPM (04X4576)
FRU Planar i5-3320M NV Y-AMT/N-TPM (04X4577)
FRU Planar i5-3320M NV N-AMT/N-TPM (04X4578)

FRU Planar i5-3360M NV Y-AMT/Y-TPM (04X4579)
FRU Planar i5-3360M NV N-AMT/Y-TPM (04X4580)
FRU Planar i5-3360M NV Y-AMT/N-TPM (04X4581)
FRU Planar i5-3360M NV N-AMT/N-TPM (04X4582)

FRU Planar i5-3380M NV Y-AMT/Y-TPM (04X4583)
FRU Planar i5-3380M NV N-AMT/Y-TPM (04X4584)
FRU Planar i5-3380M NV Y-AMT/N-TPM (04X4585)
FRU Planar i5-3380M NV N-AMT/N-TPM (04X4586)

FRU Planar i7-3520M NV Y-AMT/Y-TPM (04X4587)
FRU Planar i7-3520M NV N-AMT/Y-TPM (04X4588)
FRU Planar i7-3520M NV Y-AMT/N-TPM (04X4589)
FRU Planar i7-3520M NV N-AMT/N-TPM (04X4590)

FRU Planar i7-3667U ULV Y-AMT/Y-TPM (04X4591)
FRU Planar i7-3667U ULV N-AMT/Y-TPM (04X4592)
FRU Planar i7-3667U ULV Y-AMT/N-TPM (04X4593)
FRU Planar i7-3667U ULV N-AMT/N-TPM (04X4594)

FRU Planar i3-2365M NV N-AMT/Y-TPM (04X4595)
FRU Planar i3-2365M NV N-AMT/N-TPM (04X4596)

FRU Planar i5-2430M NV N-AMT/Y-TPM (04X4597)
FRU Planar i5-2430M NV N-AMT/N-TPM (04X4598)

FRU Planar i5-3230M NV N-AMT/Y-TPM (04X4599)
FRU Planar i5-3230M NV N-AMT/N-TPM (04X4600)

FRU Planar i5-3210M NV N-AMT/Y-TPM (04X4601)
FRU Planar i5-3210M NV N-AMT/N-TPM (04X4602)

FRU Planar i3-3120M NV N-AMT/Y-TPM (04X4603)
FRU Planar i3-3120M NV N-AMT/N-TPM (04X4604)

FRU Planar i3-3110M NV N-AMT/Y-TPM (04X4605)
FRU Planar i3-3110M NV N-AMT/N-TPM (04X4606)

FRU Planar i3-3130M NV N-AMT/Y-TPM (04X4607)
FRU Planar i3-3130M NV N-AMT/N-TPM (04X4608)

Unexpected battery charge levels - ThinkPad Helix

TITLE:
Unexpected battery charge levels - ThinkPad Helix

SYMPTOM:
The user may experience one of the following symptoms:

· The battery may unexpectedly stop charging at 50 percent,
even though Battery Health Mode is set to “Always fully charge”.
· The battery may unexpectedly charge to 100 percent, even
though the Battery Health Mode is set to “Automatically optimize for
battery life”.

AFFECTED CONFIGURATIONS:
ThinkPad

AFFECTED SYSTEMS:
Helix

OPERATING SYSTEMS:
Microsoft Windows 8

LIMITATIONS:
Lenovo has confirmed that this is an issue with the Lenovo Settings application.

SOLUTION:
None.

WORKAROUND:
Attach the Tablet to the keyboard base, then toggle the Battery Health Mode setting inside the Power section of Lenovo Settings. This will cause the desired setting to be applied to both the Tablet and keyboard dock batteries.

ADDITIONAL INFORMATION:
Battery Health Mode is a setting inside the Power section of the Lenovo Settings application. When it is set to “Automatically optimize for battery life”, it means the battery will only charge to 50 percent. When it is set to “Always fully charge”, it means the battery will charge to 100 percent. ThinkPad Helix has two batteries (one inside the Tablet and one inside the keyboard dock).

An issue occurs when the Battery Health Mode setting is changed while the Tablet is undocked. In this case, the new setting is applied only to the Tablet battery and not the keyboard dock battery. To avoid this issue, change the Battery Health Mode setting only while the Tablet is docked.

How to completely uninstall DisplayLink software

TITLE:
How to completely uninstall DisplayLink software

SYMPTOM:
This document instructs the user how to completely uninstall DisplayLink software.

AFFECTED CONFIGURATIONS:
ThinkPad

AFFECTED SYSTEMS:
any Lenovo Branded system with the Lenovo USB 3.0 Dock attached

OPERATING SYSTEMS:
Microsoft Windows 7
Microsoft Windows 8

SOLUTION:
The user should remove all instances of the Lenovo/DisplayLink drivers and reinstall driver:

1. Disconnect the Lenovo 3.0 Dock from the system.
2. Remove all instances of the Lenovo USB 3.0 Dock driver and
    DisplayLink software:
3. Run the DisplayLink Install Cleaner from the following
     http://www.displaylink.com/support/ticket.php?id=297

4. Reinstall the Lenovo USB 3.0 Dock driver from the following
    http://support.lenovo.com/en_US/guides-and-manuals/detail.page?DocID=UM014961

5. Reconnect the USB 3.0 Dock into the system’s USB 3.0 port.

Follow the install prompts and then restart the system.

ADDITIONAL INFORMATION:
A full list of driver fixes are located at the following URL:

http://displaylinkreleasenotes.s3.amazonaws.com/DisplayLink_7.2M1-releasenotes.txt

It is recommended to download the latest Lenovo provided graphics driver from the Lenovo eSupport website at the following URL:

http://support.lenovo.com/en_US/

External VGA noise - ThinkPad T430s

TITLE:
External VGA noise - ThinkPad T430s

SYMPTOM:
The external monitor will display　a flicker or a wavy screen when attached to the VGA port. The amount of signal noise (flicker or wavy screen) will depend on the type of device attached. This issue only occurs with VGA output. The digital output to a digital display (i.e. Mini DisplayPort,
DVI) is not affected.

The symptom is more visible when displaying the image in the attached file.
The failure will be seen easier from a slightly downward position.


AFFECTED CONFIGURATIONS:
ThinkPad

AFFECTED SYSTEMS:
T430s

OPERATING SYSTEMS:
All Operating Systems

SOLUTION:
Replace with a new level Planar FRU:

FRU Planar i7-3520M UMA Y-AMT/Y-TPM (FRU 04X3675)
FRU Planar i7-3520M UMA Y-AMT/N-TPM (FRU 04X3676)
FRU Planar i7-3520M UMA N-AMT/Y-TPM (FRU 04X3677)
FRU Planar i7-3520M UMA N-AMT/N-TPM (FRU 04X3678)
FRU Planar i7-3520M UMA Y-AMT/Y-TPM Win8 Pro (FRU 04X3679)
FRU Planar i7-3520M UMA Y-AMT/N-TPM Win8 Pro (FRU 04X3680)
FRU Planar i7-3520M UMA N-AMT/Y-TPM Win8 Pro (FRU 04X3681)
FRU Planar i7-3520M UMA N-AMT/N-TPM Win8 Pro (FRU 04X3682)
FRU Planar i7-3520M UMA Y-AMT/Y-TPM Win8 Std (FRU 04X3683)
FRU Planar i7-3520M UMA Y-AMT/N-TPM Win8 Std (FRU 04X3684)
FRU Planar i7-3520M UMA N-AMT/Y-TPM Win8 Std (FRU 04X3685)
FRU Planar i7-3520M UMA N-AMT/N-TPM Win8 Std (FRU 04X3686)

FRU Planar i5-3320M UMA Y-AMT/Y-TPM (FRU 04X3687)
FRU Planar i5-3320M UMA Y-AMT/N-TPM (FRU 04X3688)
FRU Planar i5-3320M UMA N-AMT/Y-TPM (FRU 04X3689)
FRU Planar i5-3320M UMA N-AMT/N-TPM (FRU 04X3690)
FRU Planar i5-3320M UMA Y-AMT/Y-TPM Win8 Pro (FRU 04X3691)
FRU Planar i5-3320M UMA Y-AMT/N-TPM Win8 Pro (FRU 04X3692)
FRU Planar i5-3320M UMA N-AMT/Y-TPM Win8 Pro (FRU 04X3693)
FRU Planar i5-3320M UMA N-AMT/N-TPM Win8 Pro (FRU 04X3694)
FRU Planar i5-3320M UMA Y-AMT/Y-TPM Win8 Std (FRU 04X3695)
FRU Planar i5-3320M UMA Y-AMT/N-TPM Win8 Std (FRU 04X3696)
FRU Planar i5-3320M UMA N-AMT/Y-TPM Win8 Std (FRU 04X3697)
FRU Planar i5-3320M UMA N-AMT/N-TPM Win8 Std (FRU 04X3698)

FRU Planar i3-2370M UMA N-AMT/Y-TPM (FRU 04X3699)
FRU Planar i3-2370M UMA N-AMT/N-TPM (FRU 04X3700)
FRU Planar i3-2370M UMA N-AMT/Y-TPM Win8 Pro (FRU 04X3701)
FRU Planar i3-2370M UMA N-AMT/N-TPM Win8 Pro (FRU 04X3702)
FRU Planar i3-2370M UMA N-AMT/Y-TPM Win8 Std (FRU 04X3703)
FRU Planar i3-2370M UMA N-AMT/N-TPM Win8 Std (FRU 04X3704)

FRU Planar i5-3320M, Optimus Y-AMT/Y-TPM (FRU 04X3705)
FRU Planar i5-3320M, Optimus Y-AMT/N-TPM (FRU 04X3706)
FRU Planar i5-3320M, Optimus N-AMT/Y-TPM (FRU 04X3707)
FRU Planar i5-3320M, Optimus N-AMT/N-TPM (FRU 04X3708)
FRU Planar i5-3320M, Optimus Y-AMT/Y-TPM Win8 Pro (FRU 04X3709) FRU Planar i5-3320M, Optimus Y-AMT/N-TPM Win8 Pro (FRU 04X3710) FRU Planar i5-3320M, Optimus N-AMT/Y-TPM Win8 Pro (FRU 04X3711) FRU Planar i5-3320M, Optimus N-AMT/N-TPM Win8 Pro (FRU 04X3712) FRU Planar i5-3320M, Optimus Y-AMT/Y-TPM Win8 Std (FRU 04X3713) FRU Planar i5-3320M, Optimus Y-AMT/N-TPM Win8 Std (FRU 04X3714) FRU Planar i5-3320M, Optimus N-AMT/Y-TPM Win8 Std (FRU 04X3715) FRU Planar i5-3320M, Optimus N-AMT/N-TPM Win8 Std (FRU 04X3716)

FRU Planar i5-3210M, Optimus N-AMT/Y-TPM (FRU 04X3717)
FRU Planar i5-3210M, Optimus N-AMT/N-TPM (FRU 04X3718)
FRU Planar i5-3210M, Optimus N-AMT/Y-TPM Win8 Pro (FRU 04X3719) FRU Planar i5-3210M, Optimus N-AMT/N-TPM Win8 Pro (FRU 04X3720) FRU Planar i5-3210M, Optimus N-AMT/Y-TPM Win8 Std (FRU 04X3721) FRU Planar i5-3210M, Optimus N-AMT/N-TPM Win8 Std (FRU 04X3722)

FRU Planar i7-3520M, Optimus Y-AMT/Y-TPM (FRU 04X3723)
FRU Planar i7-3520M, Optimus Y-AMT/N-TPM (FRU 04X3724)
FRU Planar i7-3520M, Optimus N-AMT/Y-TPM (FRU 04X3725)
FRU Planar i7-3520M, Optimus N-AMT/N-TPM (FRU 04X3726)
FRU Planar i7-3520M, Optimus Y-AMT/Y-TPM Win8 Pro (FRU 04X3727) FRU Planar i7-3520M, Optimus Y-AMT/N-TPM Win8 Pro (FRU 04X3728) FRU Planar i7-3520M, Optimus N-AMT/Y-TPM Win8 Pro (FRU 04X3729) FRU Planar i7-3520M, Optimus N-AMT/N-TPM Win8 Pro (FRU 04X3730) FRU Planar i7-3520M, Optimus Y-AMT/Y-TPM Win8 Std (FRU 04X3731) FRU Planar i7-3520M, Optimus Y-AMT/N-TPM Win8 Std (FRU 04X3732) FRU Planar i7-3520M, Optimus N-AMT/Y-TPM Win8 Std (FRU 04X3733) FRU Planar i7-3520M, Optimus N-AMT/N-TPM Win8 Std (FRU 04X3734)

External VGA noise - ThinkPad T430

TITLE:
External VGA noise - ThinkPad T430

SYMPTOM:
The external monitor will display　a flicker or a wavy screen when attached to the VGA port. The amount of signal noise (flicker or wavy screen) will depend on the type of device attached. This issue only occurs with VGA output. The digital output to a digital display (i.e. Mini DisplayPort,
DVI) is not affected.

The symptom is more visible when displaying the image in the attached file.
The failure will be seen easier from a slightly downward position.

{place check.jpg file here)

AFFECTED CONFIGURATIONS:
ThinkPad

AFFECTED SYSTEMS:
T430

OPERATING SYSTEMS:
All Operating Systems

SOLUTION:
Replace with a new level Planar FRU:

FRU Intel Y-AMT/Y-TPM (FRU 04X3639)
FRU Intel Y-AMT/N-TPM (FRU 04X3640)
FRU Intel N-AMT/Y-TPM (FRU 04X3641)
FRU Intel N-AMT/N-TPM (FRU 04X3642)
FRU Intel Y-AMT/Y-TPM Win8 Pro (FRU 04X3643)
FRU Intel Y-AMT/N-TPM Win8 Pro (FRU 04X3644)
FRU Intel N-AMT/Y-TPM Win8 Pro (FRU 04X3645)
FRU Intel N-AMT/N-TPM Win8 Pro (FRU 04X3646)
FRU Intel Y-AMT/Y-TPM Win8 Std (FRU 04X3647)
FRU Intel Y-AMT/N-TPM Win8 Std (FRU 04X3648)
FRU Intel N-AMT/Y-TPM Win8 Std (FRU 04X3649)
FRU Intel N-AMT/N-TPM Win8 Std (FRU 04X3650)

FRU N12P-NS1 1GB Y-AMT/Y-TPM (FRU 04X3651)
FRU N12P-NS1 1GB Y-AMT/N-TPM (FRU 04X3652)
FRU N12P-NS1 1GB N-AMT/Y-TPM (FRU 04X3653)
FRU N12P-NS1 1GB N-AMT/N-TPM (FRU 04X3654)
FRU N12P-NS1 1GB Y-AMT/Y-TPM Win8 Pro (FRU 04X3655)
FRU N12P-NS1 1GB Y-AMT/N-TPM Win8 Pro (FRU 04X3656)
FRU N12P-NS1 1GB N-AMT/Y-TPM Win8 Pro (FRU 04X3657)
FRU N12P-NS1 1GB N-AMT/N-TPM Win8 Pro (FRU 04X3658)
FRU N12P-NS1 1GB Y-AMT/Y-TPM Win8 Std (FRU 04X3659)
FRU N12P-NS1 1GB Y-AMT/N-TPM Win8 Std (FRU 04X3660)
FRU N12P-NS1 1GB N-AMT/Y-TPM Win8 Std (FRU 04X3661)
FRU N12P-NS1 1GB N-AMT/N-TPM Win8 Std (FRU 04X3662)

FRU N12P-NS1 2GB Y-AMT/Y-TPM (FRU 04X3663)
FRU N12P-NS1 2GB Y-AMT/N-TPM (FRU 04X3664)
FRU N12P-NS1 2GB N-AMT/Y-TPM (FRU 04X3665)
FRU N12P-NS1 2GB N-AMT/N-TPM (FRU 04X3666)
FRU N12P-NS1 2GB Y-AMT/Y-TPM Win8 Pro (FRU 04X3667)
FRU N12P-NS1 2GB Y-AMT/N-TPM Win8 Pro (FRU 04X3668)
FRU N12P-NS1 2GB N-AMT/Y-TPM Win8 Pro (FRU 04X3669)
FRU N12P-NS1 2GB N-AMT/N-TPM Win8 Pro (FRU 04X3670)
FRU N12P-NS1 2GB Y-AMT/Y-TPM Win8 Std (FRU 04X3671)
FRU N12P-NS1 2GB Y-AMT/N-TPM Win8 Std (FRU 04X3672)
FRU N12P-NS1 2GB N-AMT/Y-TPM Win8 Std (FRU 04X3673)
FRU N12P-NS1 2GB N-AMT/N-TPM Win8 Std (FRU 04X3674)

ThinkPad T431s exhibits five short beeps followed by five short beeps upon operating system restart

TITLE:
ThinkPad T431s exhibits five short beeps followed by five short beeps upon operating system restart

SYMPTOM:
The ThinkPad T431s system will exhibit beep codes (five short beeps followed by five short beeps) upon restart of the Microsoft Windows 8 operating system. The system will exhibit no video on the LCD during the post beeps, but then continue to boot successfully. The operating system completes booting into Microsoft Windows 8 without any further errors.

AFFECTED CONFIGURATIONS:
ThinkPad

AFFECTED SYSTEMS:
ThinkPad T431s (Machine Types 20AA, 20AC; but not limited to these models)

SYSTEM IS CONFIGURED WITH:
Microsoft Windows 8 Lenovo preload

OPERATING SYSTEMS:
Microsoft Windows 8 Pro
Microsoft Windows 8

SOLUTION:
Lenovo is aware of this issue and is currently investigating a resolution.
No hardware replacement is recommended at this time. In some instances, if the system is powered off completely, the beep codes will not return.

Follow the steps below to completely shutdown the system:

1) Type “CMD” at the Windows 8 Start screen.
2) The Windows desktop will open with a command prompt.
3) Type “shutdown –s –t 9” in the command prompt window and press
Enter.
4) Allow the system to remain off for about five minutes.
5) Power the system back on and check for post beep returns.

NOTE: The user should refer back to this document for any updates of new information.

To resolve this issue, update to BIOS version 1.07 from the Windows or the CD ISO image utility at the following URLs:

Windows utility:

http://support.lenovo.com/en_US/downloads/detail.page?DocID=DS034505

CD ISO image:

http://support.lenovo.com/en_US/downloads/detail.page?DocID=DS034506

Video jitter on external monitor through VGA (Merck Sharp and Dohme Corp. T430 systems ONLY)

 Title:
                                                                 
(NEW ECA TP-445) Video jitter on external monitor through VGA (Merck   
 Sharp and Dohme Corp. T430 systems ONLY)                                
 Purpose:                                                               
· This is a Customer Specific ECA for Merck Sharp & Dohme |
   Corp. systems ONLY. |
· The purpose of this ECA is to provide a replacement system|
   board for ThinkPad T430 systems which exhibit the symptom described |
   in the “Detail” section below. |
· This ECA is implemented World Wide. |
· The repair policy for this ECA is Fix-on-Fail. |
· The effective date of this ECA is 07/01/2015. |
Machine Type |
| B/M |
| Machines affected and/or |
| feature/device/description |
| Service hours |
| System hours |
| 2349 |

| See Physical check section below |
| 0.5                                       
| 0.5
 Physical check

Eligibility for this ECA requires the system to meet ALL the following
 requirements:                                                            

1. The system must be asset of Merck Sharp & Dohme Corp.
2. The system must be a ThinkPad T430 listed in the attached Merck
Sharp & Dohme Corp inventory listing.       

3. The system must exhibit the failing symptom as described in the
“Detail” section of this document below.
Detail
The system must experience one of the following failing symptoms in order
to qualify for this ECA:                                                 

· Noise (flicker) on external monitor or display when   
attached to the T430’s VGA port                                 
· Amount of signal noise (flicker) will depend on the   
type of device attached                                         
· This issue is only occurs with VGA output             
· Digital output to a digital display (i.e. Mini        
DisplayPort, DVI) is not affected                               
Service Directions                                                      

If the system meets the criteria stated above, replace the system board  
with FRU 04X3641 (or newer FRU P/N).                                     
                                                                      
For qualified systems, repairs should be done according to normal repair
methods as documented in the ThinkPad T430 Hardware Maintenance Manual.
 NOTE: This ECA will expire on 4/30/2017                                 

Cursor may drift or skip – ThinkPad Twist S230u

TITLE:
Cursor may drift or skip – ThinkPad Twist S230u

SYMPTOM:
When the user operates the ThinkPad S230u under the Tablet mode, the cursor may drift or skip.

AFFECTED CONFIGURATIONS:
ThinkPad

AFFECTED SYSTEMS:
ThinkPad S230u (Machine Type 3347)
ThinkPad Twist (Machine Type 3347)

OPERATING SYSTEMS:

Microsoft Windows 8

LIMITATIONS:

The BIOS and the UltraNav driver are both required to resolve this issue.

SOLUTION:
The user should download the BIOS and UltraNav driver from the following

BIOS:

http://support.lenovo.com/en_US/downloads/detail.page?DocID=DS032000

UltraNav driver:

http://support.lenovo.com/en_US/downloads/detail.page?DocID=DS035344

System displays "0190: Critical low-battery error" during boot and shutdown even with normal battery capacity

TITLE:
System displays "0190: Critical low-battery error" during boot and shutdown even with normal battery capacity

SYMPTOM:
The system will display a message, "0190: Critical low-battery error", during boot and shutdown even with normal battery capacity. When the system was shutdown under the DC mode and idle, then powered on (still without AC), the above error message may display and the system will shutdown automatically.

AFFECTED CONFIGURATIONS:
ThinkPad

AFFECTED SYSTEMS:
Edge E431
Edge E531

SYSTEM IS CONFIGURED WITH:

BIOS version (HEET31WW 1.12)

OPERATING SYSTEMS:

All Operating Systems


SOLUTION:
The user should update the BIOS to the latest version, 1.14, from the Lenovo eSupport web site at the following URLs:

EXE (heuj04ww.exe):

http://support.lenovo.com/en_US/downloads/detail.page?&DocID=DS035124

ISO (heuj04wd.iso):
http://support.lenovo.com/en_US/downloads/detail.page?&DocID=DS035125

WORKAROUND:

The following steps may be temporary workaround to resolve this issue:

1. Unplug the battery/AC adapter.
2. Plug in the AC adapter first.
3. Plug in the battery behind the AC adapter present.
4. Power on and the message will disappear.

How to Diagnosing HDD and RAM in Lenovo Machines

Please follow the Lenovo New Tool for diagnosing HDD and RAM  as follows.

Steps for diagnosing Detecting HDD and RAM :

1. Download the below two files and save in any drive in single folder. (e.g. c:/diag)

Link : http://support.lenovo.com/en_IN/downloads/detail.page?&DocID=DS028698

Files :

(i) linux-bootable-cd-16.iso (file name renamed as “pen.iso”)

(ii) bootable-generator-10.exe (file name renamed as “boot.exe”)

2. Format the pen drive in NTFS format ( here pendrive Drive Letter is “e” )

3. Open command mode

4. Enter into the folder that have the downloaded above files (e.g : c:/diag )

5. Type => c:/diag>boot.exe - -create –l –u –f pen.iso

( e.g c:/diag>boot.exe - -create –l sm –u e –f pen.iso )

6. Now the pendrive is ready with Bootable Diagnostics Tool.

7. Provide the following snaps shots while call logging with required details.

(i) Test failed Snap ( sample file attached )

(ii) System Information Snap ( sample file attached – If MT/M and S.No not present in BIOS, then update the same and run the test )

(iii) HDD Physical Snap

8. Follow the same for diagnosing RAM.

Steps for diagnosing Not-Detecting HDD:

1. Follow the above said 6 steps

2. Provide the following snaps while call logging with required details.

Ø HDD Not Detection Snap from Tool ( sample file attached )

Ø System Information Snap from Tool ( sample file attached – If MT/M and S.No not present in BIOS, then update the same and run the test )

Ø HDD Physical Snap