Cisco Jabber Video for TelePresence and Lenovo ThinkPad

TITLE:
Cisco Jabber Video for TelePresence and Lenovo ThinkPad Notebooks

SYMPTOM:
When Jabber Video is used on Lenovo ThinkPad Notebooks, the outgoing or receiving video will produce an error upon connection as shown below.

This is due to an incorrect bandwidth setting within the Cisco Jabber application.

AFFECTED CONFIGURATIONS:
ThinkPad

AFFECTED SYSTEMS:
any Lenovo ThinkPad with Internal front-facing camera

SYSTEM IS CONFIGURED WITH:
Cisco Jabber Video for TelePresence version 4.6 or later

OPERATING SYSTEMS:
Microsoft Windows 7
Microsoft Windows 8

SOLUTION:
The user should change the default bandwidth settings within the Jabber application from the default of 1.30 Mb/s to 764 kb/s.
The default Jabber Video bandwidth is set to 1.30 Mb/s. This setting does not produce optimal results with this application.

ADDITIONAL INFORMATION:
This is due to an incorrect bandwidth setting within the Cisco Jabber application.

1 comment:

  1. Most of the blogs pretend themselves as most usable and updated blogs with new information but sometime truth might different. I want to share some facts related to this subject which will help people to enhance their skills.Cisco SF95D

    ReplyDelete