How to Diagnosing HDD and RAM in Lenovo Machines

Please follow the Lenovo New Tool for diagnosing HDD and RAM  as follows.

Steps for diagnosing Detecting HDD and RAM :

1. Download the below two files and save in any drive in single folder. (e.g. c:/diag)

Link : http://support.lenovo.com/en_IN/downloads/detail.page?&DocID=DS028698

Files :

(i) linux-bootable-cd-16.iso (file name renamed as “pen.iso”)

(ii) bootable-generator-10.exe (file name renamed as “boot.exe”)

2. Format the pen drive in NTFS format ( here pendrive Drive Letter is “e” )

3. Open command mode

4. Enter into the folder that have the downloaded above files (e.g : c:/diag )

5. Type => c:/diag>boot.exe - -create –l –u –f pen.iso

( e.g c:/diag>boot.exe - -create –l sm –u e –f pen.iso )

6. Now the pendrive is ready with Bootable Diagnostics Tool.

7. Provide the following snaps shots while call logging with required details.

(i) Test failed Snap ( sample file attached )

(ii) System Information Snap ( sample file attached – If MT/M and S.No not present in BIOS, then update the same and run the test )

(iii) HDD Physical Snap

8. Follow the same for diagnosing RAM.

Steps for diagnosing Not-Detecting HDD:

1. Follow the above said 6 steps

2. Provide the following snaps while call logging with required details.

Ø HDD Not Detection Snap from Tool ( sample file attached )

Ø System Information Snap from Tool ( sample file attached – If MT/M and S.No not present in BIOS, then update the same and run the test )

Ø HDD Physical Snap