LSC 2.0.013, 2.0.016, and up to and including 2.1.003 may display a false failure message when tested together in sequence with larger drive first and smaller drive second

TITLE:
Lenovo Solution Center (LSC) 2.0.013 and 2.0.014, 2.0.016, and up to and including 2.1.003 may display a false failure message when tested together in sequence with larger drive first and smaller drive second

SYMPTOM:
Lenovo Solution Center (LSC) 2.0.013, and 2.0.014 2.0.016, and up to and including 2.1.003 may display a false failure message an erroneous Result code when they are tested together in sequence with a larger drive first and a smaller drive second.Ttesting both drives more than one storage drive at once with a sequence of a large capacity drive first followed by and a smaller capacity drive second. will incorrectly cause a failure to be displayed along with a failure code. There is not an issue with the drives.

AFFECTED CONFIGURATIONS:
ThinkCentre
ThinkStation
ThinkPad

SYSTEM IS CONFIGURED WITH:
ThinkPad, ThinkCentre, and ThinkStation products using LSC 2.0.013, 2.0.014 , 2.0.016, and up to and including 2.1.003 Microsoft Windows XP, Windows 7, and Windows 8, with two different size drives. Large drive test sequence first and small drive second.


APPLIES TO:
Microsoft Windows 7
Microsoft Windows 8
Microsoft Windows XP

SOLUTION:
Solution 1: (downloading from the eSupport site):

A fixed version of LSC 2.2.001 will be available at the following URL:

http://www.lenovo.com/diags

NOTE: Users should ensure that LSC version 2.2.001, or greater, is available on the eSupport site. If not, users should use Solution 2 to upgrade to the fixed version of LSC.

Solution 2 (updating from an existing version of LSC):

Users that already have an earlier version of LSC on their system will automatically be prompted to upgrade to the latest version when LSC is launched.

When using the effected levels of LSC, an error may display when running drive diagnostics on both drives with the sequence of test being larger drive first and smaller drive second.

Perform the following to correctly test drive the operation:

· Run LSC Drive diagnostics on each drive separately, or
· Run the UEFI built in BIOS drive diagnostics by pressing F10 during
boot.

NOTE: If the first drive in the test sequence shows as the smaller drive and the second as the larger drive, the test will run correctly.

Results when tested correctly:

· No failure.
o Do not replace either drive.
· Failure occurs when performing a single test on each drive
separately, or when using the UEFI test, or when performing a multiple drive test with the correct sequence being small drive first and large drive second.
o Replace the failing drive.

NOTE: The next release of LSC will contain a solution for the false positive failure.

LIMITATIONS:
LSC 2.0.013 and 2.0.014 are the only levels of software that exhibits this false failure.

WORKAROUND:

Use UEFI diagnostics or test each drive separately using LSC drive diagnostics.

This Tip only applies if the user is running LSC version 2.0.013, 2.0.016, or up to and including 2.1.003.

When using the affected levels of LSC, an error may display when running more than one storage drive at once with a sequence of a large capacity drive first followed by a smaller capacity drive second.

Perform only one of the following to correctly test the drive operation:
· Run LSC Drive diagnostics on each drive separately.
· Run the UEFI built in BIOS drive diagnostics by pressing F10 during
boot.
. Run the Bootable UEFI diagnostic.
. Run the Bootable Linux diagnostic.

NOTE: If the first drive, in the test sequence, shows as the smaller drive and the second as the larger drive, the test will run correctly.

Results when tested correctly:

· No failure.
o Do not replace either drive.
· Failure occurs when performing a single test on each drive
separately, or when using the UEFI test, or when performing a multiple drive test with the correct sequence being the small drive first and large drive second.
o Replace the failing drive.